Refund Policy for Digital Products

Effective Date: September 8, 2025

1. Policy Overview

Thank you for shopping at Forex Kite. We pride ourselves on providing high-quality digital educational products and courses. Our policy is that all sales are final; however, we do provide a conditional 7-day money-back guarantee for specific technical failures as outlined below.

2. General Policy: All Sales Are Final

As a general rule, all purchases of digital products, courses, and services from Forex Kite at https://forexkite.com are final, non-refundable, and non-exchangeable. Due to the immediate and irrevocable nature of digital content access, we do not offer refunds for reasons including, but not limited to, dissatisfaction with the product, a change of mind, or accidental purchase.

3. Exception: 7-Day Money-Back Guarantee for Technical Failure

We offer a conditional 7-day money-back guarantee from the date of purchase, applicable only under the following specific circumstances of verifiable technical failure:

• Software Malfunction: The digital product experiences a persistent technical error that prevents its core functionality from working as described.
• Activation or Installation Failure: You are unable to activate the software or attach it to your trading chart platform (e.g., MetaTrader, TradingView) after following all provided installation guides.

To be eligible for a refund under this guarantee, you must:

1. Contact our support team at [email protected] within seven (7) calendar days of your purchase.
2. Provide your original order number as proof of purchase.
3. Cooperate in good faith with our support team to troubleshoot the issue. This may require providing screenshots, error messages, or detailed descriptions of the problem.

A refund will be processed only after our support team has verified that the product has a persistent, unresolvable technical fault and that reasonable attempts to assist you have been unsuccessful. This guarantee does not cover system incompatibilities if your system does not meet the minimum requirements stated on the product page.

4. Disclaimer of Liability

You expressly agree that your use of, or inability to use, the digital product is at your sole risk. Forex Kite and its affiliates, officers, directors, employees, and agents disclaim all liability for any direct, indirect, consequential, or punitive damages arising from the revocation of your access to our products, the discontinuation of any service, or any other matter related to your purchase.

5. Severability

If any provision of this Refund Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

6. Choice of Law

This policy and any dispute arising out of it shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

7. Policy Revisions

Forex Kite reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Revision History:

• Version 1.0: September 8, 2025 – Initial Policy Drafted.
• Version 1.1: September 8, 2025 – Renamed policy; introduced a conditional 7-Day Money-Back Guarantee for technical failures.

8. Contact Information

If you have any questions regarding this Refund Policy, please contact us before making a purchase.

• Email: [email protected]

By completing a purchase on our website, you confirm that you have read, understood, and agree to the terms of this Refund Policy.